In Europe most major banks offer this functionality. Yet I have to find one person who really uses it (and isn't using it just to prove something). It's just so much faster to use telephone or online banking.
Harshal Vaidya
· 3 years ago
In India, Reliance Communications enables checking your balances, transfers and other small services via SMS and (WAP) via the browser. I guess this aint new.
Joe Salesky
· 3 years ago
The concept of mobile banking is not new. What has been missing is a system that makes this work well for banks to implement and users to actually use.
Mike's comment drives home the fact that many of these home grown attempts have failed to make it easier than calling the bank. Making something simple to use is actually hard to do.
For many calling the bank, keying through the IVR and Waiting on hold while your cell phone gets dropped is a pretty frustrating experience.. (Citibank has poked some fun at this in their commercial where the guy shouts "big boy").
Making it easy for you to get to the bank, and for the bank to get to you in a frictionless way to verify transactions when necessary is the key. Today fraud only occurs because it is too costly for a bank to verify unusual transactions with you. Creating a system that can pass the security and scalability tests of the banks and utilize the mobile phone as a channel for improving both security and access is our goal.
Derek Handley
· 3 years ago
This is totally unbelievable. Mike is absolutely correct..mobile banking is about 3 years old with complete SMS, WAP and application solutions available worldwide, and totally integrated in to banks back-ends in full... Silicon Valley has definitely gone nuts.
All Comments
In Europe most major banks offer this functionality. Yet I have to find one person who really uses it (and isn't using it just to prove something). It's just so much faster to use telephone or online banking.
Mike's comment drives home the fact that many of these home grown attempts have failed to make it easier than calling the bank. Making something simple to use is actually hard to do.
For many calling the bank, keying through the IVR and Waiting on hold while your cell phone gets dropped is a pretty frustrating experience.. (Citibank has poked some fun at this in their commercial where the guy shouts "big boy").
Making it easy for you to get to the bank, and for the bank to get to you in a frictionless way to verify transactions when necessary is the key. Today fraud only occurs because it is too costly for a bank to verify unusual transactions with you. Creating a system that can pass the security and scalability tests of the banks and utilize the mobile phone as a channel for improving both security and access is our goal.