DISQUS

kevinmsmith · 3 months ago

I love this article! I have found so many companies who (wrongly) believe that - as an "innovative" business, they don't have time for "that process stuff." Apparently they DO have time to fix the mistakes that occur as people make the same mistakes multiple times, to spend capital to operate less efficiently than they could, to automate sub-optimal workflows, etc. My personal belief is that the concept illustrated by Sy should be taken a step further. Businesses - even small, entrepreneurial, innovative businesses - need to intimately link their objectives to their measurement system to their projects to the underlying processes that support these things. Every process deficiency MUST have a project designed to correct it (if not immediately, than in the future). Every project MUST be tied to a business measure (metric) - if the project doesn't turn a dial on the dashboard, why are you doing it? Every objective must be measured and be tied to the projects that ensure it's execution. I realize that this must be done in phases, especially for start-up businesses, but it has to be done if a company want to use it's resources to their fullest effectiveness.