DISQUS

RK · 2 years ago

Hi,

why not use VNC which is open source!

Peter Cranstone · 2 years ago

Why is this program so cool? Because it simply "works". Try explaining VNC software to your mother vs. download Crossloop, give me your access code and click on the host button.

VNC is an excellent program - somebody just made is usable for the masses.

Peter

Rob Dunn · 2 years ago

Crossloop utilizes the TightVNC source, so in essence, you -are- using VNC when you use CrossLoop. They just took it a few more steps beyond. It is a kickass product for free, and even my mom can handle it no problem!

RK · 2 years ago

So you mean to say, This is just a frontend better GUI for VNC! which crossloop wants people to pay monthly for? I do not see a value prop, here I am sure some one from open source community will get this implemented!

ecomentum · 2 years ago

Sounds like a good idea - I'll try it. The whole idea is to be user-friendly. My grandma couldn't hack her way into a jelly dough nut. People are lazy or unable to use technical stuff - that's the value prop.

Tom · 2 years ago

LogMeIn is a great option...awesome free version...Also I don't know where you got the $99/month to transfer files. It only costs about $59/year to have the premium version. For most people I work with about 200, they use the free version and then if need be use services such as yousendit.com to transfer files.

diggage · 2 years ago

The value here is that Crossloop DOES NOT require configuration of routers and firewalls to allow certain traffic whereas VNC does. What would you rather have you grandma do, configure her firewall or simple click 'host' and make a note of the access code.

It's a great application, I use it all the time.

Diggage · 2 years ago

I agree with Tom, I am working at a IT Management company and we have been using LogMeIn for a while now, we have the premium edition, but even the free edition works through port 80 so you don't have to configure anything, they just need to download and install. Just as easy as this, but with the support of a multi-million dollar company

Garth · 2 years ago

Sounds like a clone of Copilot from Fog Creek Software.

http://www.copilot.com

Ken Chau · 2 years ago

I would suggest you all to look at http://www.zoho.com for its Zoho Meeting package instead (the client is a Java or Flash interface!)

TechSupport · 2 years ago

Looks interesting... but it requires download and installation - not easy for novice users. Perhaps it's good tool to support mom or friends, but for professional support I would recommend you Techinline Remote Desktop - the easiest remote support tools I've ever seen. It works on any Windows and needs just a browser to run. No downloads or installs.

David · 2 years ago

I use Crossloop ALL THE TIME with my clients. It saves me so much time to just hop on there computer and SHOW them what I'm talking about than try to figure out what they are trying to describe. It saves me HOURS every week. What a great product!

David · 2 years ago

Hey there,

I'm an NTRconnect (http://www.ntrconnect.com) user, it's simpler, better, securer and free! They also have a paid version if you want to go "pro"... it's also worth the money and it's pretty cheap. At work we use NTRsupport ((http://www.ntrsupport.com, from the same company) which I personally adore.

David.

rhY · 2 years ago

Ok, great, but where is the FOSS version? I'm all for an improved VNC gui. Where's my version for Ubuntu? And I would prefer FOSS, so I know it's not malicious to my machine.

Waypo · 2 years ago

Lets not forget, Windows XP and Vista have a remote control and connection option built in. I'll be it a bit more complicated. Some day we might need to raise the bar on computer competence.

Speedmaster · 2 years ago

I use this often, works very well!

Zarkov · 2 years ago

For corporations who would prefer running their own service, there is DimDim http://www.dimdim.com/ . This let's you run services like GoToMeeting et al. on your own. It sure is an otin if you don't want service providers looking over your shoulder, virtually. And it's free!

Oxide · 2 years ago

TeamViewer ( http://www.teamviewer.com ) does this exact same thing.

Ray Burt · 2 years ago

This has been around since the 80s....when LANs first started. There have been so many iterations -- including companies like PcAnywhere, NetRemote, Brightwork, LanAssist, gotomypc, Remote Control..and the list goes on and on and on.

Based on what happened to all fo these companies, it seems like the only way to make money is to get the company sold quickly.

Al · 2 years ago

UltraVNC on my end, UltraVNC SingleClick on grandma/mom's end. They simply double-click the app to start. No configuring of their router. It's free and you can include your own logo in SingleClick.

notpeter · 2 years ago

"LogMeIn costs $99 per person per month to transfer files. GoToMyPC charges even more."

Do some research. GotoMyPC does not charge extra for sharing files. GotoMyPC is $20/mo for one PC; $15/mo per PC for 2+. And those are their published prices, your account rep can get discounts if you do more than a couple PCs. GotoMyPC is great if you want unattended connect abilities. For the support rep style of connecting (no need to install anything; no per machine fees) the product you are comparing to is GotoAssist. That's in the $125-$200/mo range per support rep, but having used it for 4+/hrs a day, I'd never switch to anything else. Yeah, and file transfers are just included.
https://www.gotomypc.com/bPricingPopUp.tmpl

And for folks not doing this that much, check out Fog Creek's CoPilot. $5 for a day pass or per minute rates. https://www.copilot.com/

Matt Marshall · 2 years ago

Thanks NotPeter,

Corrected.

Shane Geiger · 2 years ago

It looks to me as if this is a P2P version of VNC. Someone should have developed a free/open source software p2p version of VNC a long time ago.

hehehe · 2 years ago

its good for hacking if its changed:)

Mark · 2 years ago

This one at http://showmypc.com is straight forward, it has zero installation, and they have a web based file transfer, you can send individual or all files to different users.

Another version they have is like gotomypc, just free.

William · 2 years ago

I've been using I'm InTouch, http://www.imintouch.com , for a while. One of the nice things is that you can transfer files from a "normal" cell phone as long as it has internet access to and from your computer. Very handy.

Michael Amato · 1 year ago

I've been using Techinline Remote Desktop (www.techinline.com) for several months now and find it to be the easiest tool on the market to use. All it requires is for the remote user to open a page, get a number, and you type that number in and you are good to go! And at $30 a month for unlimited use, it's only a fraction of the price of what VNC, LogMeIn, Go To Assist, and Teamviewer charge. Although it's not as full-featured as the LogMeIn Rescue product, I find it a much more cost-effective tool since I don't need 90% of the features LogMeIn offers

Greg Keane · 1 year ago

I am looking for a solution where I can charge clients for online technical support. I want something like a online helpdesk where users can register and pay for support . I get emails for tickets or i can log in to the online app to check/respond tickets.

if you have any ideas that will help please email me
digitalgrind@gmail.com

Joshanderson · 2 months ago

I want to suggest you try http://www.showdocument.com - its an alternative tool for crossloop that allows document sharing and web meeting in real-time. all the participants in the session see each others' drawing, highlights, etc. It is free and requires no installation.

Josh