VentureBeat - Latest Comments in Customer service gets serious in 2008

Re: Customer service gets serious in 2008

John Graham — Mon, 25 Jul 2011 07:21:28 -0000

good post
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Re: Customer service gets serious in 2008

JonsonKidy — Wed, 13 Jul 2011 09:22:55 -0000

hey buddy nice post
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Re: Customer service gets serious in 2008

12345shop — Fri, 29 Apr 2011 01:23:01 -0000

good job

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Re: Customer service gets serious in 2008

Extenze — Wed, 23 Mar 2011 18:34:54 -0000

I definitely agree. Different companies needs different customer service levels but they do have the same goal in mind and that is total customer satisfaction.

Re: Customer service gets serious in 2008

wart removal — Thu, 10 Mar 2011 02:34:48 -0000

How about these days? This year boosted a lot of call centers and its customer service are enhanced unlike the previous years. In our country alone, call centers are thriving and are gaining popularity as the best paid job in the country.

Re: Customer service gets serious in 2008

http://RemoveSkinMoles.Com — Tue, 11 Jan 2011 22:15:01 -0000

Your company is doing great so far. You should be wise in handling your investments in order for you to survive. I think that this post is part of the promoting your company. I can say anything yeah!

Re: Customer service gets serious in 2008

mole removal — Fri, 10 Dec 2010 17:05:09 -0000

Customer service is a must when one engages a business much more a must when done online. The so called returnees who are amazingly purchased double as their first purchase are really satisfied upon being mesmerized by the operators' views on their queries. So a competitor loses his trade if he has got lesser and less capable customer service providers.

Re: Customer service gets serious in 2008

Janice — Sat, 06 Nov 2010 07:19:39 -0000

I haven't seen the author's post? Just plain pictures, someone commented on SEO stuffs, what does this meant? A free advertisement?
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Re: Customer service gets serious in 2008

oil painting — Thu, 14 Oct 2010 09:44:20 -0000

Calling someone by name is a simple way to do it and lets them know you value them as customers.yeah,i agree it.

Re: Customer service gets serious in 2008

HealthyDays — Fri, 09 Apr 2010 18:52:15 -0000

A visible management is an asset. At the Piccadilly Cafeteria chain, the pictures of the manager and the assistant manager are posted on a wall at the food selection line and it is a policy that the manager’s office is placed only a few feet from the cashier's stand at the end of that line, in full view of the customers, and with the door kept open. The manager is easily accessible and there is no doubt about "who's in charge here".
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Re: Customer service gets serious in 2008

Acai Berry Diet — Sun, 15 Nov 2009 11:57:07 -0000

Calling someone by name is a simple way to do it and lets them know you value them as customers.

Re: Customer service gets serious in 2008

Male Enhancement — Sun, 15 Nov 2009 11:56:02 -0000

I chose the best customer services and I guess that a lot of customers do the same.

Re: Customer service gets serious in 2008

Resveratrol Extract — Sat, 14 Nov 2009 09:21:59 -0000

All of us like to feel important; calling someone by name is a simple way to do it and lets them know you value them as customers.

Re: Customer service gets serious in 2008

Colon Cleanser — Sat, 14 Nov 2009 09:20:03 -0000

Well, I think the marketing base on the customers service satisfaction is not a new things for now on

Re: Customer service gets serious in 2008

male enhancement — Sat, 14 Nov 2009 09:14:29 -0000

After the quality of a product, I chose the best customer services and I guess that a lot of customers do the same.

Re: Customer service gets serious in 2008

Slimming — Thu, 24 Sep 2009 21:16:47 -0000

I always go for good customer service over anything else. Too many annoying, time consuming experiences.

Re: Customer service gets serious in 2008

Herbal Slimming Pills — Tue, 16 Jun 2009 18:18:21 -0000

This is totally understandable. After the quality of a product, I chose the best customer services and I guess that a lot of customers do the same.

Re: Customer service gets serious in 2008

Finddiet — Wed, 10 Jun 2009 16:04:09 -0000

Totally agree.Customer is always right (even if it's not true).

Re: Customer service gets serious in 2008

Buy Kefir Grains — Wed, 03 Jun 2009 00:53:32 -0000

I think the marketing base on the customers service satisfaction is not a new things for now on. i just don't know why they said that this is a new marketing service summit.

Re: Customer service gets serious in 2008

Angular Cheilitis Cure — Tue, 02 Jun 2009 09:08:35 -0000

Yes i agree with you Seo Singapore. Keep up the good work.

Re: Customer service gets serious in 2008

Seo Singapore — Wed, 15 Oct 2008 04:00:20 -0000

Customer service is the utmost concern for established companies. With the current economic climate, it will be tough to source for new customers. The easiest way to generate quick and constant revenue would be to work on your existing clientele base.

Guess what, in order to achieve that, you would very much need to have excellent Customer Service Skills as organizations with lousy ones would have lost their customers already. Here are some good customer service tips that I think would be helpful.

1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show.Companies don't help customers... people do.

2. Realize that your people will treat your customer the way they are treated. Employees take their cue from management. Do you greet your employees enthusiastically each day; are you polite in your dealings with them; do you try to accommodate their requests; do you listen to them when they speak? Consistent rude customer service is a reflection not as much on the employee as on management.

3. Do you know who your customers are? If a regular customer came in to your facility, would you recognize them? Could you call them by name? All of us like to feel important; calling someone by name is a simple way to do it and lets them know you value them as customers.

Recently I signed on with a new fitness center. I had been a member of another one for the past ten years, renewing my membership every six months when the notice arrived. I had been thinking about changing, joining the one nearer my home and with more state-of-the-art equipment. So when the renewal notice came, I didn’t renew. That was eight months ago. Was I contacted by the fitness center and asked why I did not renew? Did anyone telephone me to find out why an established customer was no longer a member or to tell me they missed me? No and No. My guess is they don’t even know they lost a long-time customer, and apparently wouldn’t care.

4. Do your customers know who you are? If they see you, would they recognize you? Could they call you by name? A visible management is an asset. At the Piccadilly Cafeteria chain, the pictures of the manager and the assistant manager are posted on a wall at the food selection line and it is a policy that the manager’s office is placed only a few feet from the cashier's stand at the end of that line, in full view of the customers, and with the door kept open. The manager is easily accessible and there is no doubt about "who's in charge here". You have only to beckon to get a manager at your table to talk with you.

5. For good customer service, go the extra mile. Include a thank-you note in a customer's package; send a birthday card; clip the article when you see their name or photo in print; write a congratulatory note when they get a promotion. There are all sorts of ways for you to keep in touch with your customers and bring them closer to you.

6. Are your customers greeted when they walk in the door or at least within 30-40 seconds upon entering? Is it possible they could come in, look around, and go out without ever having their presence acknowledged? It is ironic it took a discount merchant known for price, not service, to teach the retail world the importance of greeting customers at the door. Could it be that’s because Sam Walton knew this simple but important gesture is a matter of respect, of saying "we appreciate your coming in," having nothing to do with the price of merchandise?

7. Give customers the benefit of the doubt. Proving to him why he’s wrong and you’re right isn’t worth losing a customer over. You will never win an argument with a customer, and you should never, ever put a customer in that position.

8. If a customer makes a request for something special, do everything you can to say yes. The fact that a customer cared enough to ask is all you need to know in trying to accommodate her. It may be an exception from your customer service policy, but (if it isn’t illegal) try to do it. Remember you are just making one exception for one customer, not making new policy. Mr. Marshall Field was right-on in his famous statement: "Give the lady what she wants."

9. Are your customer service associates properly trained in how to handle a customer complaint or an irate person? Give them guidelines for what to say and do in every conceivable case. People on the frontline of a situation play the most critical role in your customer’s experience. Make sure they know what to do and say to make that customer’s experience a positive, pleasant one.

10. Want to know what your customers think of your company? Ask them! Compose a "How're We Doing?" card and leave it at the exit or register stand, or include it in their next statement. Keep it short and simple. Ask things like: what it is they like; what they don’t like; what they would change; what you could do better; about their latest experience there, etc. To ensure the customer sends it in, have it pre-stamped. And if the customer has given their name and address, be sure to acknowledge receipt of the card.