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Maybe the venture community can get some insights on identifying and funding technologies that INCREASE human interaction:
1. human response times
2. customer knowledge upon response
3. solution response interaction with customers (web, web to pc, web to phone, etc.)
These would be useful and worthwhile enterprise customer service investments instead of those that reduce human interaction, and increase customer dissatisfaction as they move in opposite directions.
Satisfaction has a huge opportunity based on the unfilled need and universal complaints. Everyone knows the system is broken, but no one seems willing to risk their margins on a solution.