DISQUS

VentureBeat: Genius doesn’t look so scary in 2007, raises more cash

  • fewquid · 2 years ago
    I used the SalesGenius product for several months and was very impressed. The feature I liked the most was the ability to "replay" someone's visit to your website -- it can be very useful for both the sales process AND figuring out site flow issues. The only reason I'm not using it right now is because I changed companies and we're too small just yet...
  • Rafe · 2 years ago
    Matt,

    I think SalesGenius is a mixed bag. For the record, I think it's a brilliant product and I bet it makes salespeople a lot more effective. But I *also* think it's creepy as hell. Because it lets individual salespeople know exactly what particular people are doing on their site. It doesn't report in the aggregate -- it reports on YOU. As I've said, I believe this breaks the social contract.

    -Rafe
  • Reg · 2 years ago
    Rafe,

    Do you shop in physical stores that use cameras to monitor customers? Would disclosure of Genius use on a site's homepage satisfy you?

    Reg
  • Rafe · 2 years ago
    Two points: First, when I shop in a store that uses cameras (or even just observant salespeople), they don't have my name or contact info. Once I leave the store, they can't find me.

    Second, that's an interesting question about disclosure. Because of the way SalesGenius works, the disclosure should be on the emails that the system powers, rather than the site's homepage. When a salesperson sends a "genius" email to a potential customer, it should say, "If you click on this link, your activities on our site will be monitored." If that disclosure were made, then Yes, I would be satisfied.

    -Rafe
  • pro line betting · 2 years ago
    Please let me know if there are any equally great sites like this you can recommend to me. Thanks Again
  • state of illinois bingo and ch · 1 year ago
    I admire you on the willingness to share this info with others - good luck!