DISQUS

VentureBeat: Pogue: Snow Leopard crashes Word, Photoshop, printer

  • jayphen · 3 months ago
    After further investigation, Snow Leopard seems to be crashing any and all apps when I attempt to open or save a file.

    For example, I go to upload an image to tinyurl, hit 'browse', double-click a file, and Firefox crashes. It seems to be a Finder issue.

    I've tried both an upgrade from Leopard and an Archive & Install, and the problem persists.
  • Jeffrey Tranberry · 2 months ago
    Jayphen, thanks for the update. There are issues with Snow Leopard and saving files to a server through SMB protocol may cause crashes. This looks like it is *not* specific to Adobe applications:

    http://kb2.adobe.com/cps/506/cpsid_50654.html
  • Dave · 2 months ago
    I've found that if I allow the file chooser to finish populating the file list, I don't crash. There may be an underlying bug that is triggered by different circumstances, so YMMV.
  • elliethebug · 1 month ago
    Same here!
    This s@#&*!!!! Has anyone figured out a fix while Apple takes its Microsoft 101 class and comes back from the Redwood tour of their HQ?
    I am about to loose it....Can't go back to Leopard and I am wasting tons of time I could be using to STUDY....
    I swapped to Apple b/c I was tired of the ever emerging issues with my MS/Win products...What now? Linux?
    I guess I will be looking at a CHEAP Netbook that runs Linux and go for Open Office insted of dumping more $$ into a the next Mac I was saving for...
    Any help would be great!
    Thanks
  • jayphen · 3 months ago
    I've been experiencing frequent crashes using Photoshop CS4 on Snow Leopard. It seems to crash almost every time I save for web. I've tried every fix Google threw at me, including reinstalling Photoshop, and even reinstalling Snow Leopard…
  • Kaylisa · 2 months ago
    @"Windows grade" errors....I can understand macintards peddling that Apple Marketing BS but a company doesn't dominate business and consumer computing with issues anything remotely like those problems.

    Mission critical apps crashing every 5mins on Windows? They'll need UN Peacekeepers at Redmond to counter that outrage and invective from the press and more importantly their customers(who aren't cultishly devoted to protecting a corporation).

    Quit peddling FUD or actually use the platform you take cheap shots at so as to not make yourself looks just another conflating fanboy.
  • Name · 2 months ago
    Kay-leas-a-brain, so you think name calling makes your fallacious statements true? Microsoft has hidden problems from their customers from day one. IT departments depend on the 'Blue Screen" (do you know about Blue Screens?) to keep their revenues high and their staff triple that needed for Mac environments.

    I've run IT Departments in fortune 100 corporations, and believe me. This is a Windows Grade problem.

    Cults 'Believe' what their told . They follow with attitudes like one colleague of mine when he said, "I hate Macintosh. I don't know anything about Macintosh, but I hate them." He's a good soldier, but not someone you can ask an intelligent question.

    Microsoft "dominates" because their business model is devoted to search and destroy. Not innovate and motivate.

    A lesson in business and technology would enlighten you tremendously.

    Watch what happens with Apple around this issue. They won't be like Microsoft shoving millions of systems with Vista on consumers.
  • Stenar · 2 months ago
    Photoshop CS4, InDesign CS4 and BBEdit crash for me constantly.
  • jjividen · 2 months ago
    Snow Leopard is the worst upgrade in Apple's history of great software. CS4 crashes constantly, Mail crashes whenever an attachment is placed on an email. Tried to go back to Leopard, but now the disk just spins and will not boot! Do not upgrade yet, I did and it was a big mistake.

    Apple/Mac Man since 1982
  • Peter Wildbolz · 2 months ago
    Hi
    I've switched to the commercial version of SL. Apple SW such as .numbers and .pages, as well as .mail crash constantly. I cannot properly save on my PBPro a document sent to me by email, without having to quite applications and restart the saving operation. I am quite frustrated and consider reinstalling OS10.5.
    Peter
  • Tom · 3 months ago
    Unfortunately, stories like this do not shed any light on how the OS was installed -and they need to. Installed over the top of old OS and doing an Archive & Install have historically shown two very different results with the new OS reliability.
  • Stenar · 2 months ago
    I did a regular upgrade and then an Archive & Install and my problem continues. :( Photoshop CS4, InDesign CS4 and BBEdit crash for me constantly. Even Safari and Mail have crashed... most of the time it seems to revolve around images. In the case of Safari, when saving an image and when attaching an image in Mail.
  • jjividen · 2 months ago
    I installed Snow Leopard on a newly wiped disk, clean as the snow on the Himalayas. Snow Leopard left the snow a dirty yellow. It does not matter if you upgrade or clean install...it still crashes.
  • bnetz · 2 months ago
    i did a fresh install of snowleopard, and indeed i encounter tons of crashes, especially when saving (photoshop cs4, microsoft office 2008, bbedit ...) or when uploading via browser (safari, firefox).

    a friend of mine did an upgrade-install from a buggy leopard-system, and he has no crashes.
  • Owen · 3 months ago
    CS3 does not support Mac OSX Snow Leopard
  • Jeff Tranberry · 2 months ago
    Owen - Photoshop CS3 does run on Snow Leopard. We tested it & worked with Apple to fix any issues we found.

    http://twitter.com/jtranber
    http://twitter.com/dhowe

    BTW - we're working with David Pogue to try and track down the issue he's seeing. It may be something unique to his setup. Still investigating.
  • Loki · 2 months ago
    "Run" and "support" are two different things. Support refers to officially supporting/troubleshooting/allocating resources to fix potential problems. A lot of people are "running" CS3.
  • rkorba · 3 months ago
    I think Pogue in his review today nailed it -- "Microsoft’s, called Windows 7, comes out in October. Apple’s, called Mac OS X 10.6 Snow Leopard, arrives on Friday, a month earlier than announced. (Apple to Microsoft: “Surprise!”)". Haste makes driver bugs...
  • Anand · 3 months ago
    I think the downward phase (Bell Curve) of apple is slowly starting....
  • Doug in Kamakura · 2 months ago
    I installed this morning, no problems except one so far, and it's probably going to be a big pain: When I try to type in Japanese in Word, I get symbols, not characters. And most of the characters are little Apples (). English seems fine. Japanese in Excel is fine; no Photoshop problems so far.

    Oh, I did have to delete and re-recognize a Dell laser printer before my Mac would communicate with it (by AirMac).
  • recklight · 2 months ago
    Funny how Pogue's glowing article glossed over these issues that will prevent and significant use of Snow Leopard. I wonder if he would have been so gushing about Windows 7 if it has issues with common apps.
  • jf · 2 months ago
    Anyone else seeing that wiki snow leopard page in "ugly" mode?

    http://snowleopard.wikidot.com/

    On Tiger 10.4.1.1. / Safari 4.03 all cookies ok and block pop-ups turned off, the page looks trashed (On Firefox it looks fine).
  • christopherfuller · 2 months ago
    I just upgraded this morning. iChat crashed on me, iSkysoft Media Converted blanked my screen, RapidWeaver won't run and the start up time doubled. But hey, I gained back 7 gig of disk space.
  • winisanchez · 2 months ago
    Just bad. Snow Leopard is one of the worse and more inconvenient OS up grade that Mac had ever done Adobe CS4 crashes every 5 minutes and can't even print or send emails. I can't believe that mac and windows are merging and sharing the same problems.
  • larryspencer · 2 months ago
    I use Photoshop CS4 and it has been crashing since I installed Snow Leopard. It is extremely frustrating and would not recommend Snow Leopard at all.
  • fspoon · 2 months ago
    Snow leopard is horrible. Crashes Word, Photoshop, Powerpoint. Vista, move over. Better get it fixed before stock market hears about it.
  • Vassily · 2 months ago
    Sounds like you don't quite know how to work with these things. Stock market knows better...
  • fspoon · 2 months ago
    Also crashes Safari. No longer has ability to save PDFs from Safari searches. I would love to see the ad with the Window rolypoly nerd shut the apple smarty. Crashes everything, printers gone. I trust Apple to remedy this ASAP. Horrible.
  • facebook-784755298 · 2 months ago
    Same issues here in the netherlands.. Photoshop CS4 crashes on opening on files since the snow leopards upgrade. tried reinstalling photoshop but no difference.. im a designer so i use pshop intensively and never had crashes before (2009 iMac, ATI, 4GB Ram).. really regret upgrading... :(
  • poorgovenment · 2 months ago
    Snow Leopard crashes Photoshop, Illustrator, Indesign, Sketchup, and FormZ every 5 to 10 minutes. I used to not have to worry about this junk happening from apple but this is terrible. The problems happen when its trying to autosave or simply save.
  • Joshua · 2 months ago
    Crashing for me too... Guess i am going to boot into boot camp to use Windows Photoshop.... ewww... thanks Apple....
  • drakestats · 2 months ago
    DO NOT UPGRADE TO SNOW LEOPARD IF YOU HAVE AOBE PHOTOSHOP, FLASH, AFTER EFFECTS , PREMIER ETC

    my BRAND NEW mac was running fantastic with all my adobe software, I upgraded to snow leopard 2 days ago, it has become HELL! all my adobe software crashes after doing simple tasks, I deactivated the version cue on photo shop and it got a bit better but still crashes, after effects I can't even import an image or video . I did not do a single thing different since I upgraded.

    Apple WTF??? I TRUSTED YOU!
  • slappy · 1 month ago
    Delete version cue, not just disable it. Use the uninstaller that Adobe stuck in the folder and run it. Reboot and your crashes will stop.
  • maearly · 2 months ago
    glad to know I am not the only one. installed SL yesterday. Photoshop and InDesign have been horrible all day. Crashing. Won't open. Error messages....
  • frantic79 · 2 months ago
    This is total bullshit, I want to know what apple are going to do about this, this type of S**T is unacceptable. A lot of people put their trust in apple, and are very loyal and this is what they do, F**kers
  • Taco Meeuwsen · 2 months ago
    Same problems here. Snow Leopard crashes Adbobe CS3 apps every ten to fifteen minutes. Just blanks. All work lost. I'm back to Word 2004 as Word 2008 crashes unexpectedly. My trusted Appple Laserwriter doesn't perfom anymore and stalls in 'pauze' mode. Very frustrating.
  • fspoon · 2 months ago
    What does work reliably in Snow Leopard? It crashes Photoshop CS3 Extended, Word 2008 12.21, Safari Version 4.0.3 (6531.9), Quicktime player Version 7.6.2 (518), (Quicktime Version 10.0 (51) does not have feature of Opening an Image Sequence), it does not recognize printers, now nearby WiFIs give dialogue box, and then often cannot configure, before transparent printing with same printer. User since 1984 128K memory machine. More problems with Snow Leopard than all other versions put together. But still hopeful.
  • Jeff Tranberry · 2 months ago
    I believe we've narrowed down the issue. We're in contact with Apple and are working with them on it. This affects non-Adobe apps as well.

    Jeff Tranberry - Photoshop QE
    http://twitter.com/jtranber
  • DjSlash1 · 2 months ago
    My email and my address book has gone to SHizzzzzznitttzzz since my upgrade. I just get the spinning wheel. Tried to print and it crashed my label program. This has got to be the worst must unstable upgrade I have ever experienced from apple. What gives here, I feel like a windows user all of a sudden. I hope there guys are reading this and spend sleepless nights upgrading these glitches. I have to Dj this whole weekend and now I'm Sh*&ting a brick and hope my Serato doesn't crash..... I wish I would have found this area before I upgraded......Ahhhh Hell!!!!!
  • Markus Norsted · 2 months ago
    I have had *no* problems at all upgrading my 2.4 GHz MBP. Installation of SL (an upgrade from 10.5.8) all went well. Everything works – CS4, MS Word, Safari... every single app I tried. My Epson printer worked without changing anything. The Epson scanner too. Even the Yamaha GO46 soundcard behaves as it did before upgrading to Snow Leopard. Just to balance all the comments here =)
  • Name · 2 months ago
    My 2.4 GHz MBP has problems in almost every app. (upgraded from 10.5.8). My network connection keeps disconnecting as well. All printing stopped had to reroute how I print.
  • McQ · 2 months ago
    The Yamaha GO46 did *not* work for me under Snow Leopard. It went from working perfectly to locking up almost constantly, even after re-installing the latest available drivers and control panel.
  • Jeff Tranberry · 2 months ago
  • mjmatty · 2 months ago
    crash crash and more crash in CS4 and Second Life... and pretty much anything that is up for any time - also randomly is starting itunes videos unprompted... UGH beyond wishing i didn't do this upgrade
  • fredb4 · 2 months ago
    Mail crashing dependably right after attaching JPG photo files. Good news is:
    - Cmd-S after attaching JPG file and before attaching 2nd JPG will save in Draft.
    - Mail self-restarts quickly (2-3 seconds) and allows the Draft to be displayed so not much delay.
    - Mail self-reports so I'm optimistic that the bug will get fixed, assuming there are enuf others with same problem.
    - Reminds me of Microsoft PowerPoint and Excel in the mid-90s when ctl-s was a good idea every 5 minutes.
    - Also reminds me of iMovie in Leopard that needed Cmd-S every 5 minutes when I started using it in early 2008 and it would crash reliably when working with lots of JPG files

    Fred in Boston
  • fspoon · 2 months ago
    It crashes in anything, crashes everything. I work now by saving every action in any program. Every third keystroke is command save. Then I pray. Truly an amazing mess. Time consuming. FIX IT. Never trust a summer vacation software release. Would Apple please say something to those suffering. Are they still pushing Snow Leper?
  • Vassily · 2 months ago
    Do a clean install dude! Are you sure your apps that crash are all legit?
  • fspoon · 2 months ago
    Vassily,
    Thanks. ?I did not do a clean install. ?I have never done that. ?I am not partitioned. ?You remember as I do how simple it has been since we first turned on our Macintosh 128 kb in 1984, I do at least. ?I have evolved thru many os and app installs. ?I have only legit programs. ?I am not a power user but have always done it on my own. ?I have the largest collection of xrays, movies, lectures on medical subject in the world, humbly stated. ?Photoshop, Adobe, Quicktime, Safari, Word, XL, File Buddy, and others crash. ?And Apple knows there is a problem, they all clam up at the apple stores when I mention it, eyes avert, hums and ahs and we heard about a few problems. ?Yet they sell Leper as if it is just install, no problems. ?No special warnings. ?I have functional Quicktime Player 7.62 that keeps being attacked by QT player 10.0 51. ?QT10 has fewer functions, cannot find open image sequence on QT10.




    Yes there is a problem. ?I know Apple knows, Adobe knows, and the others do too. ?This was a snafu. ?And it is happening right before I go on a lecture tour.




    Thanks, dude, for the advice, but there is more behind the scenes. ?Some missing code, some missing do or don't. ?Too many like me.

    Frank Scholz
  • fspoon · 2 months ago
    Vassily,


    You were kind to respond and I ask a favor, what is the best one site user site to post questions about MAC programs use? ?QT, Powerpoint, Photoshop, Word, etc.

    A site that will not mock simple questions. ?An example, I cannot find a function in QT 10 that exists in QT 7.6. ?I can create a movie in QT 7.6 by clicking on "open image sequence", I pick the first image from a CT scan of the abdomen or chest and a movie is created of the entire 100 or more images.

    QT 7.6, easy. ?I am on deadline for major lectures from here to timbucktoo and fighting my machine.




    Old but not too smart,

    Frank Scholz
  • Taco Meeuwsen · 2 months ago
    The Command S stroke combo has become almost second nature now. Like fspoon every third stroke or so. Most apps keep crashing or stalling unexpectedly. On startup Leopard bores you with a list of neighboring networks and then cannot find your own network settings. Rebooting from the Leopard DVD and re-installing Leopard's Time-Machine version of the day before 'snow' simply will not work. After restart Snow Leopard does not find the DVD. It's becoming a full blown Windows nightmare.
  • T · 2 months ago
    This is a nightmare...
    I have a macbook pro for wk - CS4 - everything crashes - Inc. illustrator, photoshop, indesign, bridge - I need these for work! Cannot upload anything to the web using mailbigfile or any web based stuff..- this is a mare- and entourage is stable for 5 seconds-- i don't care for the tech crap wheres the patches ? upgrade? we make our livings from these computers.......

    So, I am re installing osx leopard 10.5 "I need the stability"

    I have even had to copy this to a text edit page.

    So, help anyone??
    email me any ideas, THANKS!!!!
  • Bruc e · 2 months ago
    Vista ... sounds more like 10.6 = Windows Me
  • percent20 · 2 months ago
    Sounds like Apple should commit to quailty software instead of just pushing stuff out. ;)
  • Fajar · 2 months ago
    I wonder how the next get a mac ad will turn out? Would they leave out the claim "theres no crashes in macs"?
  • Jeremiah · 2 months ago
    FWIW, I have had only one crash since upgrading, and that was from installing macFUSE (which I had already read was not compatible, and installed anyway)
  • serband · 2 months ago
    I have installed from scratch Snow Leopard and I have the same problems as people describe above regarding the Adobe Photoshop CS4 save for web crashes. Sometimes it happens on Flash CS4 on opening files.
  • Jeff · 2 months ago
    Frequent crashes for me with Word, Toast 10, Firefox Safari, YouSendIt (when uploading a file) and VMWare Fusion, which I had to reinstall from scratch.
  • Jeff · 2 months ago
    I received the following step by step instructions from Microsoft and it cleared up the crashing problem for me. If Office is crashing for you try it. You might also want to try rebuilding preferences for other programs that are quitting.

    We are seeing issues like this with Snow Leopard. This is likely issues with the preferences which resulted from the Upgrade. At this point I do not think that it is necessary to remove and re-install, we will rebuild the preferences by following the steps below:

    Rebuild the Microsoft Preferences:


    After rebuilding these preferences you may see some changes, such as default font size, or custom toolbars and dictionaries as they get reset to the default settings.



    -Quit all Microsoft Office Programs.

    -Open Macintosh Hard Drive.

    -Open Users.

    -Open Home (House).

    -Open Library.

    -Open Preferences (view "as List").

    -Move to Trash all Preferences that start with "com.microsoft.*.*".

    -Move Microsoft folder to Trash from Preferences also.

    -Close to Desktop.
  • KimraK · 2 months ago
  • Name · 1 month ago
    Jeff, thanks a million for your advice. I was suffering from all the problems with Word and PowerPoint that are described here. I had lost a lot of productivity. I followed what you posted and it seems to have solved the problems.
  • Ian · 2 months ago
    Jeff thank you. For CS3 users, I found that constant crashes of Dreamweaver were fixed by deleting the preferences file. It meant that DW views/options went back to their default & I had to reset them inside the app. But the crashes stopped it's now usable again. I don't use photoshop but you might try the same approach ---Ian---
  • barcodeprinter · 2 months ago
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  • Jace · 2 months ago
    PARTIAL FIX:
    1) To prevent PS (or other programs from crashing) - MINIMIZE your Save As dialog so you don't see the folder structure below the filename box (click the arrow to the right of the Filename box).

    2) Save as a new file every time - trying to save over a file or browse your folder structure is what crashes these programs. It's because of the re-write of the Finder code. There are either glitches in the finder code or an inability for apps to render the in-program finder correctly.

    Good Luck
  • Jeff · 2 months ago
    I'm also experiencing most of my problems with the save as command--not just in Photoshop, but in Word and other apps. As soon as I click save as the programs crash. Jace's suggestion to save the file as a different name each time seems to work but who wants to do that? Since installing Snow Leopard I've had crashes in Adobe, Word, Toast, Safari, Firefox, TextEdit and several other programs. Went to Apple Store and spoke to a "genius" and was given no useful advice other than to reinstall SN. I did so yesterday and so far no changes. I've also been told to start a new user account and try on there, which I'm going to do today. If no improvements I'm going back to Leopard. At least I know that works.
  • barryramo · 2 months ago
    Is this a dirty little secret. i can not imagine that other people are not having crash problmes with word, powerpoint safar as i have had. I dont find any help on the web.
  • CL · 2 months ago
    Personal experience is of easy installation on top of Leopard 10.5.8, smooth fast running, large amount of hard drive freed up, PS CS , OSIRIX flies along(cashes occasionally as before), Mail iCal and Word 11.5.5 no problem, EPSON printer no change. MBP 4,1 2.6GHz Core 2 Duo 4GB
  • fspooned · 2 months ago
    Same observation. The save as command is the major problem across all apps. Also, in a program, no longer can reliably get back to Finder by clicking on background finder window. Have to go to the dock.
    So far disappointed in the "it's no leper, darn crash again". No fix or encouraging words from anyone. Suggestions are reminiscent of my Window ITs at work. "Try this, I don't know. Reinstall. Scratch your left ear as you cough, save that thought, and then tap your toe as you save as."
  • Jeff · 2 months ago
    For what it's worth, I finally took the advice of the Apple folks at the Genius Bar and on the phone and created a new account. Although it took a couple of days to get everything back where I like it, I have not experienced a single Snow Leopard-related crash yet. So whatever the problem was, it was in my account and did not carry over to the new one. Now I just hope it stays this way!
  • Fajar · 2 months ago
    This doesnt explain the crash on fresh install machines.
  • rpmcestmoi · 2 months ago
    Trying to pen wmv file and get a need QuickTime message. Quicktime is installed, of course, and is the latest. Is this SbowLeopard's spotty performance or something else?
  • Sam · 2 months ago
    I have had nothing but pure disaster with this upgrade I'm sad say, random freezes on fresh install of SL even w 10.6.1, this is the worst any mac of mine has ever performed after an upgrade, all software is new and up to date WTF? This is a relatively new MacPro HarperTown.....really disappointing. Apple has spent so much time bashing M$ I think they're stating to code like them too
  • Joshua · 2 months ago
    running in Rosetta had stopped my photoshop crashes.. its slower on running.. but at least i can catch up on my lost productivity
  • Ian Wright · 2 months ago
    Regarding Jef's comment: For what it's worth, I finally took the advice of the Apple folks at the Genius Bar and on the phone and created a new account. Although it took a couple of days to get everything back where I like it, I have not experienced a single Snow Leopard-related crash yet. So whatever the problem was, it was in my account and did not carry over to the new one. Now I just hope it stays this way!

    Have the same problem with Excel crashing and sending me back to the Login screen - Don't ask why this works but I have made a 'copy' of the document (that is in a folder with other documents) and placed it on the desktop. Opened the 'copy' and no problems - no crashes. Dumped the original from the folder to Trash and placed the 'copy' into the folder and .... well it crashes!! Made a another copy and placed that back onto the desktop - opened that in Excel - no crashes. Please explain???
  • Ian Wright · 2 months ago
    Have tried moving documents into and out off folders to test my earlier efforts and have found only the document opened under a new user on my system has remained steady.. The document referred to on my desktop eventually failed like the other Excel documents under my original user the same as Jeff discovered.

    Back to square one other than setting up a new user account.........
  • fspoon · 2 months ago
    There was a patch from Apple. It has stopped many crashes. I noticed Powerpoint lags when typing. Much better performance overall with few crashes. Fingers crossed.

    Still annoyed by Quicktime old pro fighting with new SL QT player. Will figure it out. New QT player 10 jumps in when on old QT, hides or does not have same functionality as old version QT pro.

    I admit I am only a heavy user, light in the apps finesse.
  • shawper · 2 months ago
    It's awful! Today alone I've lost work in Photoshop, Illustrator and Word, plus when opening mail! I need to go look for that patch. I never buy the new OS when it first comes out... except this time. Big mistake.
  • Spamschlucker · 2 months ago
    /signed
  • HalfLife2 · 2 months ago
    Snow leopard crashes all the time on my 13' screen macbook. it is the 1st gen of the macbook family.
  • Name · 2 months ago
    can any one help.
  • HalfLife2 · 2 months ago
    please can you guys help me
  • Spamschlucker · 2 months ago
    Is there help available? really, if it keeps like this with 10.6.2, i will buy a windows-machine. windows runs with less crashes and is more reliable. wow ... listen to this words coming out of MY mouth, mac-user since 1995. shit.
  • shawper · 2 months ago
    If enough of us contact Apple expressing our issues I imagine there will be a patch within a month or two. I hope...
  • JWKessler · 2 months ago
    Freeway Pro 5 frequently crashes when importing graphics. I even had TextEdit crash. Interestingly the crash on save issues usually seem to occur after the file is saved. That is, I don't lose my work, I just have to restart the apps. So far I've seen Freeway, Safari, Photoshop CS3, Word 2004, Text Edit and Pages crash in the past few days. Only Freeway results in lost data.

    Trashing Photoshops preferences did not fix the problem.
  • Name · 2 months ago
    Snow Leopard is undoubtedly not ready to go live. Google the words Snow Leopard Apps Crashing and you get pages and pages of Mac users saying WTF!!! Tried calling Apple and they were no help. My company purchased 25 MacBook Pros and another 10 iMacs for work. Made the stupid mistake of being an early adopter (maybe it is because our Macs were running so smooth that we jumped in with blind faith.) Our IT department decided this week to dig out the old Windows based PCs and laptops for us all to use and told us to shelve our Macs until Apple comes out with a fix. They seem to think we'll only be waiting for a few days but I don't see any light at the end of the tunnel considering nobody having issues is seeing any luck!
  • Fredrik Marcus · 1 month ago
    Same problem here. Latest version of everything. Save as crashes both safari and Photoshop CS4.
  • Nico · 1 month ago
    I have 2 machines at work. One MacPro updated to 10.6 with no crashes at all. One iMac updated to 10.6 with the problems mentioned above. My home iMac also updated with no crashes. Strange indeed!
  • Nico · 1 month ago
    I created a new user and copied all data to the new one. No crashes anymore.
  • wadefr · 1 month ago
    Excel (2004) crashes Snow Leopard!!!! There is an existing bug (feature) in Excel that causes it to crash occasionally when doing a paste (in both 2004 and 2008 versions). But when running under Snow Leopard, Excel actually crashes the OS instead of just self-destructing!!!! I get a few seconds of blue screen, then back to the OS log-in window.
  • Leanne Michelle · 1 month ago
    So far I have had multiple crash issues with iChat, Word 2008, TextEdit, and RAR Expander.
  • jwkessler · 1 month ago
    My app crashing problems seem to have gone away. I did several things that may have resolved the issue though I can't say for sure which did it.

    The first thing I noticed was the Console reported errors with the utility that came bundled with my Western Digital Firewire drive. It put an icon in my Menu bar that I never looked at. I shouldn't have installed this stuff but I did. So I hunted down and deleted anything with the letters WD in the file name.

    I also had an error report involving a script for 1Password version 1 - a beta release at that. I have no idea how that got into my Library but I removed it. I confirmed that the script wasn't part of the current version of 1Password with the vendor - who also told me the error simply was a warning that the script was not loading. It shouldn't have been responsible for my crashes.

    There were a few other miscellaneous bits and pieces that I don't need like a piece of Virtual PC that I removed as well. Migration Assistant is nice but it copies over a lot of crud you don't need along with the good stuff.

    At that point I think the crashing still persisted.

    So I checked my fonts. I removed all duplicates and two fonts with warnings regarding "kern table structure and contents". I removed both of those.

    Since then I have not encountered a single crash.

    A friend was having similar app crashing problems. After cleaning out the fonts like I did, that machine also stopped crashing.
  • Macsure007 · 1 month ago
    Your experience with fonts is interesting because I just had my first-ever "odd event" related to fonts (after 10 years as a Mac user).

    My situation: I first installed 10.5 on a new drive in my Mac Pro. Upgraded to 10.5.8. Also of course, upgraded Safari from 3.x to 4.x.

    About 2 weeks after doing this, Safari suddenly popped up a message asking if it could use the font, Lucinda Bright. ??? I clicked "no." Nothing happened - everything with 10.5 has been okay and I've gotten used to it. But - a couple days after getting that Safari message, I happened to check my trash (as I always do prior to emptying), there was the font, Lucinda Bright!

    Then, a few more days passed and I found another Lucinda font in Trash! (Lucinda Sans) I checked with Font Book and saw that the only remaining Lucinda font family member is Lucinda Grand. But there was no message of any kind before this 2nd font was trashed (obviously without my knowledge or intention).

    I posted on Apple Discussions asking about these events. One reply so far: suggesting that these are actually aliases. But they are not - checked both with "Get Info."

    I did then scan all fonts with Font Book - there are no duplicates or corrupted fonts. But I won't try to re-install the two "rejected" fonts, either. I remember the days of OS 7 thru 9 - when messing with fonts was something you just didn't do unless you were an advanced user.

    I just think it's interesting that, under both 10.5 and 10.6, there are some "interesting problems" which are fixed by cleaning out "questionable" or duplicate fonts.

    As for Snow Leopard: I see no great need to install it for now. I still have Tiger running on one drive in my Mac Pro (because I have one mission critical app which won't run under Leopard or later). So until I'm absolutely confident of Snow Leopard, I will wait to install it. Over the years, I've saved myself untold problems and lost time by being a "Slow Adopter."

    And I'm sure people are beginning to put this together for themselves: most of the complaints about Snow Leopard are made by people who did little or no checking or preparation prior to installing it. This is a mistake they will remember for a long time: meaning they too will become better at preparations and troubleshooting: and slow to jump in on new releases.

    Thanks for posting your report.
  • Steve · 1 month ago
    This discussion has been very comforting. It's the first one I've run across where folks are reporting exactly the problems I'm having.

    My Snow Leopard tale of woe:
    1) Upgraded SL over existing Leopard. Noticed frequent crash problem more or less immediately.
    2) Hoped SL 10.6.1 would save my bacon. It did not.
    3) Tried deleted additional fonts with Font Book. No real improvement.
    4) Today tried a complete wipe of OS with clean install. Used Migration Assistant to bring my data back in. No improvement.
    5) Tried trashing the preferences files but I'm not optimistic.

    For the record, I experience frequent crashes with Word 2008, Excel 2004, Entourage 2008, Audiobook Builder, and Mail. The problem definitely appears to be related to file operations, so the various comments above that point the finger at a fundamental problem with the Finder ring truest to me.

    Bummed.
  • Steve · 1 month ago
    For anyone monitoring this comment list, wanted to let you know I got this solved. I worked with Applecare. I had to do a full wipe and fresh install of Snow Leopard. I had tried that before but screwed it up -- DO NOT use migration assistant after doing the fresh install. You need to pull your files and applications over manually. If you have Applecare available, use it. They rock.
  • barkod · 1 month ago
    thanks for your blog
  • Jon · 1 month ago
    Snow Leopard is the biggest POC since Windows 95. DO NOT UPGRADE My machine has probably crashed hundreds and hundreds of times. Now my Epson will not print at all. I could go on and on. Horrible product. I may have to just junk this machine, go to my pc laptop...
  • Matt · 1 month ago
    Here it is a solution that works to me.

    http://life.innove.it/?p=217
  • fire2 · 2 weeks ago
    Hi there, I got a brand new MBP 17" on July 30 that came with Leopard. Snow Leopard came a few weeks later and I did an upgrade. I'm running Adobe CS3 Design Premium and Photoshop CS3 just keeps crashing as Pogue describes: every 5-10 min, just exits and I lose all I've done since the last time I've saved the file. It is really annoying. Any clue as to what can be wrong? I can't afford buying CS4 yet, and supposedly CS3 is supported... as I can see many Mac users are having problems with CS3 & CS4, so what's the best recomendation? I'm a full time Adobe user, 10 hrs/day and I got to a point where I can't stand it anymore...
  • Jace · 2 weeks ago
    Try Matt's solution directly above your comment. It works (verified on 3 macs that were having photoshop crashes).
  • Jeffrey Tranberry · 1 week ago
    Also, make sure you have updated to Snow Leopard 10.6.2. It fixes a lot of issues that affect Photoshop: http://blogs.adobe.com/jnack/
  • kris · 1 week ago
    I am using Photoshop CS3 for my work. i do digital illustrations. and my photoshop has gone absolutly insane! I cant work in it at all. everytime i try and safe my work it freaze up and i have to rebot to get it to do anything. = all my work is lost. This is costing me ALOT of money for all the time i cant work on it. i just changed from a pc with microsoft to my first mac, i am so dissapointed.
  • MacLoyalist · 1 week ago
    And Apple needs to wait until all third-party vendors have caught up to their latest OS, just like Windows, right? Gimme a break, it's version 1.0, it's going to have bugs. Wait until the first couple of upgrades, and for pete's sake, give it some time! I dare say Windows 7 has made all the same promises, and will have many of the same issues.