VentureBeat - Latest Comments in Pogue: Snow Leopard crashes Word, Photoshop, printer

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

CD DVD Printer — Wed, 15 Sep 2010 03:16:22 -0000

In my case I don't have any experience crashes on my Photoshop CS3 the worst experience for me on photoshop CS3 is not crashing but rather hanging. It still depends on the specifications of your PC if this program will run well.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

midnightsun75 — Thu, 15 Apr 2010 02:30:25 -0000

I agree with all of you guys. I did a clean install to snow leopard, and ALL HELL BROKE LOOSE. To start with it is now slow as molasses in January with pinwheels everywhere. Next, Quicktime doesn't work anymore, iphoto is completely gone, and last but not least, text edit will no longer open the files it creates and saves or any rtf file for that matter. I lost all of my purchases from itunes (movies) and now get a message that my computer is not authorized to play them. BUT.... itunes continually downloads the same movies (The ones I paid for but can't play) over and over again. Calling itunes and reloading didn't resolve the issue. Lastly, the computer crashes constantly. I Did not have any of these problems before. I'm not sure how to fix this mess, so I have an appointment with The Apple Store next week. Anyone that has any suggestions, I'm all ears. It would be greatly appreciated. If this mess was not so pitifully sorry it would be funny.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

mangafreak97 — Sat, 19 Dec 2009 12:59:28 -0000

Dang... I can't seem to open up internet explorer without it not responding. Mozilla works fine and u think its all better but in 5 minutes it CRASHES

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

MacLoyalist — Fri, 13 Nov 2009 16:33:58 -0000

And Apple needs to wait until all third-party vendors have caught up to their latest OS, just like Windows, right? Gimme a break, it's version 1.0, it's going to have bugs. Wait until the first couple of upgrades, and for pete's sake, give it some time! I dare say Windows 7 has made all the same promises, and will have many of the same issues.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

kris — Thu, 12 Nov 2009 16:05:01 -0000

I am using Photoshop CS3 for my work. i do digital illustrations. and my photoshop has gone absolutly insane! I cant work in it at all. everytime i try and safe my work it freaze up and i have to rebot to get it to do anything. = all my work is lost. This is costing me ALOT of money for all the time i cant work on it. i just changed from a pc with microsoft to my first mac, i am so dissapointed.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Jeffrey Tranberry — Thu, 12 Nov 2009 11:46:59 -0000

Also, make sure you have updated to Snow Leopard 10.6.2. It fixes a lot of issues that affect Photoshop: http://blogs.adobe.com/jnack/

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Jace — Wed, 11 Nov 2009 23:27:17 -0000

Try Matt's solution directly above your comment. It works (verified on 3 macs that were having photoshop crashes).

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

fire2 — Wed, 11 Nov 2009 23:22:35 -0000

Hi there, I got a brand new MBP 17" on July 30 that came with Leopard. Snow Leopard came a few weeks later and I did an upgrade. I'm running Adobe CS3 Design Premium and Photoshop CS3 just keeps crashing as Pogue describes: every 5-10 min, just exits and I lose all I've done since the last time I've saved the file. It is really annoying. Any clue as to what can be wrong? I can't afford buying CS4 yet, and supposedly CS3 is supported... as I can see many Mac users are having problems with CS3 & CS4, so what's the best recomendation? I'm a full time Adobe user, 10 hrs/day and I got to a point where I can't stand it anymore...

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Matt — Thu, 15 Oct 2009 11:07:22 -0000

Here it is a solution that works to me.

http://life.innove.it/?p=217

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Steve — Wed, 14 Oct 2009 16:59:14 -0000

For anyone monitoring this comment list, wanted to let you know I got this solved. I worked with Applecare. I had to do a full wipe and fresh install of Snow Leopard. I had tried that before but screwed it up -- DO NOT use migration assistant after doing the fresh install. You need to pull your files and applications over manually. If you have Applecare available, use it. They rock.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Jon — Wed, 14 Oct 2009 14:34:36 -0000

Snow Leopard is the biggest POC since Windows 95. DO NOT UPGRADE My machine has probably crashed hundreds and hundreds of times. Now my Epson will not print at all. I could go on and on. Horrible product. I may have to just junk this machine, go to my pc laptop...

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

elliethebug — Wed, 14 Oct 2009 12:26:39 -0000

Same here!
This s@#&*!!!! Has anyone figured out a fix while Apple takes its Microsoft 101 class and comes back from the Redwood tour of their HQ?
I am about to loose it....Can't go back to Leopard and I am wasting tons of time I could be using to STUDY....
I swapped to Apple b/c I was tired of the ever emerging issues with my MS/Win products...What now? Linux?
I guess I will be looking at a CHEAP Netbook that runs Linux and go for Open Office insted of dumping more $$ into a the next Mac I was saving for...
Any help would be great!
Thanks

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

barkod — Tue, 06 Oct 2009 14:45:11 -0000

thanks for your blog

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Nico — Mon, 05 Oct 2009 17:25:32 -0000

I created a new user and copied all data to the new one. No crashes anymore.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Steve — Mon, 05 Oct 2009 17:09:01 -0000

This discussion has been very comforting. It's the first one I've run across where folks are reporting exactly the problems I'm having.

My Snow Leopard tale of woe:
1) Upgraded SL over existing Leopard. Noticed frequent crash problem more or less immediately.
2) Hoped SL 10.6.1 would save my bacon. It did not.
3) Tried deleted additional fonts with Font Book. No real improvement.
4) Today tried a complete wipe of OS with clean install. Used Migration Assistant to bring my data back in. No improvement.
5) Tried trashing the preferences files but I'm not optimistic.

For the record, I experience frequent crashes with Word 2008, Excel 2004, Entourage 2008, Audiobook Builder, and Mail. The problem definitely appears to be related to file operations, so the various comments above that point the finger at a fundamental problem with the Finder ring truest to me.

Bummed.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Macsure007 — Sun, 04 Oct 2009 12:18:47 -0000

Your experience with fonts is interesting because I just had my first-ever "odd event" related to fonts (after 10 years as a Mac user).

My situation: I first installed 10.5 on a new drive in my Mac Pro. Upgraded to 10.5.8. Also of course, upgraded Safari from 3.x to 4.x.

About 2 weeks after doing this, Safari suddenly popped up a message asking if it could use the font, Lucinda Bright. ??? I clicked "no." Nothing happened - everything with 10.5 has been okay and I've gotten used to it. But - a couple days after getting that Safari message, I happened to check my trash (as I always do prior to emptying), there was the font, Lucinda Bright!

Then, a few more days passed and I found another Lucinda font in Trash! (Lucinda Sans) I checked with Font Book and saw that the only remaining Lucinda font family member is Lucinda Grand. But there was no message of any kind before this 2nd font was trashed (obviously without my knowledge or intention).

I posted on Apple Discussions asking about these events. One reply so far: suggesting that these are actually aliases. But they are not - checked both with "Get Info."

I did then scan all fonts with Font Book - there are no duplicates or corrupted fonts. But I won't try to re-install the two "rejected" fonts, either. I remember the days of OS 7 thru 9 - when messing with fonts was something you just didn't do unless you were an advanced user.

I just think it's interesting that, under both 10.5 and 10.6, there are some "interesting problems" which are fixed by cleaning out "questionable" or duplicate fonts.

As for Snow Leopard: I see no great need to install it for now. I still have Tiger running on one drive in my Mac Pro (because I have one mission critical app which won't run under Leopard or later). So until I'm absolutely confident of Snow Leopard, I will wait to install it. Over the years, I've saved myself untold problems and lost time by being a "Slow Adopter."

And I'm sure people are beginning to put this together for themselves: most of the complaints about Snow Leopard are made by people who did little or no checking or preparation prior to installing it. This is a mistake they will remember for a long time: meaning they too will become better at preparations and troubleshooting: and slow to jump in on new releases.

Thanks for posting your report.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

John Kessler — Sat, 03 Oct 2009 16:01:45 -0000

My app crashing problems seem to have gone away. I did several things that may have resolved the issue though I can't say for sure which did it.

The first thing I noticed was the Console reported errors with the utility that came bundled with my Western Digital Firewire drive. It put an icon in my Menu bar that I never looked at. I shouldn't have installed this stuff but I did. So I hunted down and deleted anything with the letters WD in the file name.

I also had an error report involving a script for 1Password version 1 - a beta release at that. I have no idea how that got into my Library but I removed it. I confirmed that the script wasn't part of the current version of 1Password with the vendor - who also told me the error simply was a warning that the script was not loading. It shouldn't have been responsible for my crashes.

There were a few other miscellaneous bits and pieces that I don't need like a piece of Virtual PC that I removed as well. Migration Assistant is nice but it copies over a lot of crud you don't need along with the good stuff.

At that point I think the crashing still persisted.

So I checked my fonts. I removed all duplicates and two fonts with warnings regarding "kern table structure and contents". I removed both of those.

Since then I have not encountered a single crash.

A friend was having similar app crashing problems. After cleaning out the fonts like I did, that machine also stopped crashing.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

slappy — Fri, 02 Oct 2009 11:47:58 -0000

Delete version cue, not just disable it. Use the uninstaller that Adobe stuck in the folder and run it. Reboot and your crashes will stop.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Leanne Michelle — Thu, 01 Oct 2009 17:48:35 -0000

So far I have had multiple crash issues with iChat, Word 2008, TextEdit, and RAR Expander.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

wadefr — Wed, 30 Sep 2009 16:19:30 -0000

Excel (2004) crashes Snow Leopard!!!! There is an existing bug (feature) in Excel that causes it to crash occasionally when doing a paste (in both 2004 and 2008 versions). But when running under Snow Leopard, Excel actually crashes the OS instead of just self-destructing!!!! I get a few seconds of blue screen, then back to the OS log-in window.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Name — Wed, 30 Sep 2009 14:09:24 -0000

Jeff, thanks a million for your advice. I was suffering from all the problems with Word and PowerPoint that are described here. I had lost a lot of productivity. I followed what you posted and it seems to have solved the problems.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Nico — Wed, 30 Sep 2009 05:44:07 -0000

I have 2 machines at work. One MacPro updated to 10.6 with no crashes at all. One iMac updated to 10.6 with the problems mentioned above. My home iMac also updated with no crashes. Strange indeed!

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Fredrik Marcus — Mon, 28 Sep 2009 14:53:23 -0000

Same problem here. Latest version of everything. Save as crashes both safari and Photoshop CS4.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

McQ — Thu, 24 Sep 2009 07:02:58 -0000

The Yamaha GO46 did *not* work for me under Snow Leopard. It went from working perfectly to locking up almost constantly, even after re-installing the latest available drivers and control panel.

Re: Pogue: Snow Leopard crashes Word, Photoshop, printer

Name — Thu, 24 Sep 2009 02:45:14 -0000

Snow Leopard is undoubtedly not ready to go live. Google the words Snow Leopard Apps Crashing and you get pages and pages of Mac users saying WTF!!! Tried calling Apple and they were no help. My company purchased 25 MacBook Pros and another 10 iMacs for work. Made the stupid mistake of being an early adopter (maybe it is because our Macs were running so smooth that we jumped in with blind faith.) Our IT department decided this week to dig out the old Windows based PCs and laptops for us all to use and told us to shelve our Macs until Apple comes out with a fix. They seem to think we'll only be waiting for a few days but I don't see any light at the end of the tunnel considering nobody having issues is seeing any luck!