DISQUS

Phil H. · 1 month ago

Be very wary of SugarSync's claims and customer support!

After a series of incredibly poor experiences and complete lack of response from SugarSync, I'm cancelling my SugarSync account.

The whole episode started when I needed to retrieve version of a file, which is supposed to be one of SugarSync's strengths. Unfortunately, none of the previous versions appeared in the SugarSync folder (only the latest), so SugarSync failed to deliver on one of its key promises.

When I contacted Tech Support to inquire "why," I didn't get any response at all until I had recontacted 2-3 times, and then their response was "we're looking into it." Finally, after sending an message expressing my frustration, the response came back "some programs lock files" so that previous versions can't be backed up. This made no sense at all... After four weeks, I never got a satisfactory response from SugarSync tech support.

So, anyone considering SugarSync should (i) that SugarSync is indeed backing up previous version of files, as promised (it didn't for me); and (ii) try to contact SugarSync for tech support and see how long it takes them to get back in touch (for me, it didn't appear as though anyone was really responding, even after 4 weeks).

Phil H. - Atlanta

P.S. By the way, after a careful review, I'm switching to Crashplan (Google and check out reviews - not just features, but users' experience as well).