DISQUS

VentureBeat: YouMail’s free iPhone app adds to Apple’s voicemail

  • benjitek · 6 months ago
    While the YouMail service is very nice, heaven help you if you need technical support. I've emailed them approximately a dozen or so times with straightforward questions, and have yet to receive a response back from them. Just last week, I upgraded my free account to Pro (no ads, enhanced configuration options, etc) as it promised 'priority access to technical support'. Then I sent an email with a question, and haven't yet heard back.

    Again, great service, absolutely terrible, non-existent technical support.
  • Alex · 6 months ago
    We're working hard to improve our customer support, and apologize if there's been a delay in responding to you. There's a special mailing address for paying customers (prosupport AT youmail.com) that we seem to be responding to in a timely fashion, and we're working to respond to regular support questions more quickly as well. Please feel to contact me directly and I'll make sure your questions get answered quickly.
  • Luckie · 3 weeks ago
    hey,
    I made a mistake while registering and did not put a pin number in. When I request my pin to be sent to me by text or email... it says that my pin number is (null). I can't figure out any way to get signed in. Can you help?
  • shanghei · 6 months ago
    I have contacted youmail several times and got a response very quickly.
  • edward5041 · 5 months ago
    GREAT app! I forgot my pin, though. I haven't been able to get a response back from the emails I've sent and trying to get through to a rep on the direct number is impossible. :( I just want my PIN!
  • benjitek · 5 months ago
    You're kinda on your own when it comes time for assistance -- did you try clicking 'forgot your pin?' on the sign-in page?
  • ahl88 · 5 months ago
    Nice app, but... is there any way to forward an existing message that was left on my existing AT&T voicemail system? As far as I can tell, YouMail only allows me to forward voicemails that are left on the YouMail system. Is that correct?
  • benjitek · 5 months ago
    It operates independantly of the iPhone's voicemail, so no, you can't...
  • averyherman · 4 months ago
    can YouMail allow callers to leave a message in differnt mail boxes.
    example: 1st level GREETING: "for ABC business press 1; for John Doe press 2; for immediate assistance press 3.
    furthermore it could be also helpful if there was a 2nd level GREETING within each one of of these 3 extensions that can be a personalized; or say, when caller presses 3 for 'immediate assistance' the call can be forwarded to another #
  • Alex · 3 weeks ago
    I've read a few comments here with questions/issues with YouMail. Please send an e-mail with your contact info to marketing AT youmail.com and we'll help you out.

    Alex
    CEO, YouMail