VentureBeat - Latest Comments in YouMail’s free iPhone app adds to Apple’s voicemail

Re: YouMail’s free iPhone app adds to Apple’s voicemail

Alex — Mon, 30 Nov 2009 15:33:28 -0000

I've read a few comments here with questions/issues with YouMail. Please send an e-mail with your contact info to marketing AT youmail.com and we'll help you out.

Alex
CEO, YouMail

Re: YouMail’s free iPhone app adds to Apple’s voicemail

Luckie — Mon, 30 Nov 2009 14:22:41 -0000

hey,
I made a mistake while registering and did not put a pin number in. When I request my pin to be sent to me by text or email... it says that my pin number is (null). I can't figure out any way to get signed in. Can you help?

Re: YouMail’s free iPhone app adds to Apple’s voicemail

averyherman — Sat, 22 Aug 2009 17:39:04 -0000

can YouMail allow callers to leave a message in differnt mail boxes.
example: 1st level GREETING: "for ABC business press 1; for John Doe press 2; for immediate assistance press 3.
furthermore it could be also helpful if there was a 2nd level GREETING within each one of of these 3 extensions that can be a personalized; or say, when caller presses 3 for 'immediate assistance' the call can be forwarded to another #

Re: YouMail’s free iPhone app adds to Apple’s voicemail

benjitek — Tue, 07 Jul 2009 12:23:08 -0000

It operates independantly of the iPhone's voicemail, so no, you can't...

Re: YouMail’s free iPhone app adds to Apple’s voicemail

benjitek — Tue, 07 Jul 2009 12:16:28 -0000

You're kinda on your own when it comes time for assistance -- did you try clicking 'forgot your pin?' on the sign-in page?

Re: YouMail’s free iPhone app adds to Apple’s voicemail

ahl88 — Mon, 06 Jul 2009 23:46:43 -0000

Nice app, but... is there any way to forward an existing message that was left on my existing AT&T voicemail system? As far as I can tell, YouMail only allows me to forward voicemails that are left on the YouMail system. Is that correct?

Re: YouMail’s free iPhone app adds to Apple’s voicemail

edward5041 — Mon, 06 Jul 2009 12:54:16 -0000

GREAT app! I forgot my pin, though. I haven't been able to get a response back from the emails I've sent and trying to get through to a rep on the direct number is impossible. :( I just want my PIN!

Re: YouMail’s free iPhone app adds to Apple’s voicemail

shanghei — Thu, 18 Jun 2009 00:58:48 -0000

I have contacted youmail several times and got a response very quickly.

Re: YouMail’s free iPhone app adds to Apple’s voicemail

Alex — Wed, 17 Jun 2009 10:45:03 -0000

We're working hard to improve our customer support, and apologize if there's been a delay in responding to you. There's a special mailing address for paying customers (prosupport AT youmail.com) that we seem to be responding to in a timely fashion, and we're working to respond to regular support questions more quickly as well. Please feel to contact me directly and I'll make sure your questions get answered quickly.

Re: YouMail’s free iPhone app adds to Apple’s voicemail

benjitek — Wed, 17 Jun 2009 03:18:17 -0000

While the YouMail service is very nice, heaven help you if you need technical support. I've emailed them approximately a dozen or so times with straightforward questions, and have yet to receive a response back from them. Just last week, I upgraded my free account to Pro (no ads, enhanced configuration options, etc) as it promised 'priority access to technical support'. Then I sent an email with a question, and haven't yet heard back.

Again, great service, absolutely terrible, non-existent technical support.